SHIPPING & RETURNS
Please note the maximum total allowed order value per order on www.thgifts.com is 1000 Euros.
All orders will be shipped by PostNL Registered Mail or KDZ courier with track and trace. Please go to www.postnl.com or https://kdz.com/en/track-trace/ and fill out your track and trace number to see the tracking information for your order.
Delivery times depend on the country, but in general delivery of your order will be between 5 and 8 working days after placing of the order.
RIGHT OF CANCELLATION
The customer at www.thgifts.com has the right to cancel his purchase 14 days after receipt of the product. The customer can only return the unused product, unopened, in its original packaging.
If the customer wishes to use his right to cancel the purchase, he has to inform THGifts about this by filling out the Right of Cancellation Form, scanning it or taking a picture and emailing it to email@example.com.
The Right of Cancellation Form is available for download here:
As soon as possible but at least within 14 days after receipt of the product the buyer will send back the product to
Zamenhofstraat 150 # 437
1022 AG Amsterdam
T: 0031 (0) 20 776 2462
The customer will return the unused, unopened product, in its original packaging together with the filled out Right of Cancellation Form.
The risk and burden of proof about the just and on time exercise of the right of cancellation is for the customer. The customer will pay the shipping costs for returning the product.
After receipt of the customer’s filled out Right of Cancellation Form by email at firstname.lastname@example.org THGifts will reply to this email with a confirmation email.
THGifts will refund the original purchase amount including shipping costs when it has received and inspected the returned product.
THGifts will refund the buyer using the same method that was used by the buyer.